Request Profile Update

Use this guide to request changes to your profile information.

Step 1: Open Profile

Tap Profile from the bottom menu.

The Profile page shows your available member information.

For FBO users, the page can show:

• FBO ID
• Name
• Rank
• Contact
• Email
• Date of Birth
• Date Join
• TIN No
• IC No
• Address
• Sponsor Information

Note: Bank details are temporarily hidden.

Step 2: Open Request Profile Update

Tap Request Profile Update.

Step 3: Choose update type

Select the information you want to update.

Available update types include profile fields such as:

• Contact Number
• Email Address
• Date of Birth
• TIN No
• IC No
• Address

The current value is shown when available.

Note: Date of Birth must be entered as a valid date.

Step 4: Enter new value and remarks

Enter the new value and add remarks if needed.

Attach a supporting document when the selected update type requires it.

Accepted files are PDF, JPG, JPEG, and PNG, with a maximum size of 5 MB.

Step 5: Email address update

If you change your email address, Forever2U will first check:

1. The email format is valid.
2. The email domain can receive email using MX record validation.
3. The email is not already used by another Forever2U user or existing member record.

If the checks pass, Forever2U sends an OTP to the new email address.

Note: MX validation checks whether the email domain can receive email. It does not confirm the actual mailbox exists, so OTP verification is still required.

Step 6: Verify OTP and submit

Enter the OTP sent to the new email address, then submit the request.

After OTP verification:

• Forever2U updates the verified email in the Forever2U user table.
• A CS ticket is created for the requested change.
• The Profile page may still show the old AS400 profile email until CS updates the other systems.

Step 7: Non-email updates

For non-email updates, Forever2U creates the support ticket after you submit the request.

If the submission is successful, the app returns you to the Profile page.