Using the Help Menu
The Help menu contains support and information pages for Forever2U users.
Step 1: Open Help
Tap Help from the bottom menu.
You will see these options:
- Contact Us
- Social Media
- Product Center
- User Guide
- Support Ticket
Step 2: Contact Us
Tap Contact Us to view telephone, WhatsApp, and email details by country and department.
The contact list is loaded from JSON data, so it can be updated without changing app code.
Step 3: Social Media
Tap Social Media to open official links grouped by:
- Malaysia
- Singapore
- Brunei
- All Countries
Tap a social media icon to open the official page.
Step 4: Product Center
Tap Product Center to view product center locations by country and region.
Each location can show:
- Product center image
- State and city
- Operating hours
- Address, telephone, email, and map link when available
Note: If a Google Map link is available, tap Open Map.
Step 5: User Guide
Tap User Guide to read step-by-step guides like this one.
Guide topics are loaded from a JSON index, and each guide is written in Markdown.
Step 6: Support Ticket
Tap Support Ticket to submit a new support request to CS.
On the Support Ticket page, you can:
- choose a category
- enter a subject
- describe your request
- attach a supporting document if needed
- submit the request and receive a ticket number
Note: After submitting, you can tap My Tickets to view the ticket status and CS replies.